"We have a full complaints procedure which is backed by a parliamentary ombudsman and the adjudicator for National Savings, " explained spokesman Steve Downey.
Steve Pinetti, senior vice president of the hotel group, explained how sound environmental practices are now much more commonplace than when Kimpton began its sustainability program.
Storyteller Steve Zimmer, winner of 12 Moth StorySlams and two GrandSlams (the final round featuring 10 slam winners), explained the appeal of this burgeoning form.