The IA staff pioneered the body of concepts and methods now called organizational learning that enable large organizations to innovate, and to change from being driven by circumstance and managed through compliance, to being characterized by aspiration and deep commitment.

FORBES: Why Entrepreneurs Fail

Organizationally, these analysts comprise the majority of the staff of the Budget Review and Concepts Division of OMB.

WHITEHOUSE: Budget Preparation Specialist

Mirchandani uses both concepts to listen and learn about everyday experiences staff have with customers, as well as their solutions for client problems.

CNN: Spending quality time with staff