The word "sorry" was not inserted anywhere, but "apologize" did appear in the sixth and final paragraph.

ENGADGET: Editorial: A conciliatory Apple would be real innovation

But -- sorry, I know this is longwinded and I apologize.

WHITEHOUSE: Press Briefing

But Cook did apologize, and he used the S-word ("extremely sorry"), and it was in the first paragraph, and he didn't charge his customers with ineptitude, or rebuke them in any way.

ENGADGET: Editorial: A conciliatory Apple would be real innovation