An innovation is something new or different that has been successfully brought out into the world and creates a positive impact.

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That when they are faced with something new or different that they face it with an open mind and an open heart.

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My interpretation is that stakeholders periodically get their hopes up for something new or different, and then info they get from a variety of controlled and social sources returns them to their prior understanding of the firm.

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Another question: Do leaders in these industries give the audience what they want, or something new and different?

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Doing something different might mean sharding differently or storing data in a new system.

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