Red Hat and Novell, its main rival, still make money by giving away Linux and charging for support: customers sign up for a subscription that gives them the right to all the updates and someone to call if something goeswrong.
These executives always have someone they can offer as a sacrificial lamb when something goeswrong, making it appear as though all that is needed to rectify the problem is to fire the worker and all will be well in the world.