On a broader level, you could find out that your team wants additional training on the company CRM software or a workflow that clearly documents a new process.

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Big-company basics, like collaboration and workflow software, can be a nightmare to install and maintain if they're not backed up by a big company's trained crew of information technology professionals.

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The right actions may require workflow or process orchestration, whether manual or via software engines, to control the flow of work and to trigger the execution of human (or automated activities) at the right time.

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