The virus infects the Symbian OS found on Nokia Series 60 handsets and affects the phone directory software, selecting one directory profile at random and sending a copy of itself to that person.

ENGADGET: CommWarrior cellphone virus smolders, somewhere

Costs though have been kept low, first, by adopting an open policy in selecting devices and software and encouraging multiple private vendors.

BBC: Why India's identity scheme is groundbreaking

End-users and departments are choosing their own devices, selecting and using Software as a Service applications and other cloud resources, and generally doing end-arounds to bypass the IT function whenever they feel like it.

FORBES: The Coming Crisis of IT Management

Once the sustainability issues are established and the relevant KPIs are identified, you are off to a good start in selecting the right sustainability software, which can best address the need to collect, monitor, analyze and report pertinent data.

FORBES: What sustainability reporting software is the right one for you?