Total Cost of Ownership including not only software hardware installation and maintenance costs, but also including recommended counterparts required to assemble a best of breed solution stack.

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The product, which includes hardware, software and maintenance, is available now for less than 50 cents per subscriber per month.

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Note that our definition of the global tech market in this report includes business and government purchases of computer equipment, communications equipment, software, IT consulting services, and IT outsourcing and hardware maintenance services, but does not include purchases of telecommunications services.

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ServiceSource sells software that manages maintenance, support and subscription renewals for hardware and software firms.

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When his colleagues contemplated project costs, they thought about development costs, hardware costs and software costs, but not about support and maintenance costs after the technology is implemented, for instance.

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