Mr Soderman's remit is merely to try to make bureaucrats behave a little better.

ECONOMIST: Jacob Soderman, wrist-tapper general

All too often, the help which Mr Soderman can give his complainants is limited to redirecting their mail elsewhere.

ECONOMIST: Jacob Soderman, wrist-tapper general

Here, Mr Soderman is drawn into a fairly random array of policy pronouncements.

ECONOMIST: Jacob Soderman, wrist-tapper general | The

And Mr Soderman may be right in thinking that a more aggressive approach on his part would put people's backs up.

ECONOMIST: Jacob Soderman, wrist-tapper general

Mr Soderman plods through them dutifully.

ECONOMIST: Jacob Soderman, wrist-tapper general | The