They pulled into Enterprise, piled out of the car, and poured out their sob story to an Enterprise employee who listened intently.

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It's usually followed by a sob story of war and revolution, and how the prince is in need of a Westerner to help him get tens of millions of dollars out of his country.

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In 2001, a student software developer was told by Apple support that, despite his sob story about dropping the hard drive connected to his laptop causing damage, they couldn't resolve an issue that resulted from physical abuse.

CNN: Mark Milian,