In attempting to verify these documents -- from FIFA, the various federations and clubs involved -- only the world governing body and the Belgian FA responded directly to CNN's request to confirm their authenticity, while a professional Belgian referee confirmed that the Anderlecht team sheet was the type of paperwork used in Belgian football.

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The Consumer Council said it had produced a fact sheet providing guidance on the type of expenses customers could claim for, including travel costs, telephone bills and non-financial losses such as stress.

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