My mother leaned against the arm of a vinyl reclining chair and said she was thirsty, so I went to the nurses' station to fetch her some water.

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"I always wanted a big family, but when I read Above Rubies it was like drinking when you're thirsty, " she says.

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"I called out 'Father, ' and he said, 'I'm thirsty, ' and he started crying, " she said.

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Some patients treated by the trust were left thirsty with drinks left out of reach, while others were left to sit in their own excrement, she said.

BBC: Alexandra Hospital, Redditch