The IRS evaluation system rewards aggressive actions and fails to reward IRS employees who exercise discretion and compassion in settingdeadlines or allowing taxpayers to resolve their tax problems without enforcement measures.
Part of the increase came as a result of IRS collection employees setting arbitrary deadlines and refusing to grant reasonable extensions for responses.
So far, Defense Secretary Robert Gates, who is famous for setting hard deadlines and demanding that his subordinates meet them, has set no deadline for completion of this process.
The former peer is now responsible for setting direction, handing out assignments, holding people to deadlines, assessing performance, and determining pay.