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In Scotland, a telephone support service has now been set up to help support those using the books, which can be freely copied and disseminated, he added.
BBC: Depressed woman
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Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.
ENGADGET: Switched On: The Peek of popularity
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Network support and customer service is the other area where Verizon can and should set itself apart.
FORBES: Verizon Meets Expectations With iPhone, Next Needs To Exceed Them
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People who work at home (the authors quote a wince-making diary of a home-office worker's efforts to set up an account with a new Internet service provider) lack such support, which is why conventional offices, in some form or other, are here to stay.
ECONOMIST: Predictions about technology
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"Powerline networking between modems and set-top boxes is being used today by many broadband service providers to reduce capital expenses and support costs associated with delivering new triple play and IPTV services, " said Kurt Scherf, vice president, principal analyst, Parks Associates.
ENGADGET: HomePlug Powerline Alliance reveals features of new HomePlug AV2 spec
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The company is seeking partners to set up service in Mexico and plans to add satellites to its cellular base station system so it can support transatlantic flights.
FORBES: In The Air