In Scotland, a telephone support service has now been set up to help support those using the books, which can be freely copied and disseminated, he added.

BBC: Depressed woman

Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.

ENGADGET: Switched On: The Peek of popularity

Network support and customer service is the other area where Verizon can and should set itself apart.

FORBES: Verizon Meets Expectations With iPhone, Next Needs To Exceed Them

People who work at home (the authors quote a wince-making diary of a home-office worker's efforts to set up an account with a new Internet service provider) lack such support, which is why conventional offices, in some form or other, are here to stay.

ECONOMIST: Predictions about technology

"Powerline networking between modems and set-top boxes is being used today by many broadband service providers to reduce capital expenses and support costs associated with delivering new triple play and IPTV services, " said Kurt Scherf, vice president, principal analyst, Parks Associates.

ENGADGET: HomePlug Powerline Alliance reveals features of new HomePlug AV2 spec

The company is seeking partners to set up service in Mexico and plans to add satellites to its cellular base station system so it can support transatlantic flights.

FORBES: In The Air