"It does cost a lot if you want to do the right thing by them, " says Ms. Oliver, a 38-year-old customer-service manager, who says she is still paying off the credit-card bills.
In assessing the value of a senior health-service manager or council chief, for example, the line between core competence and bonus-worthy brilliance might be hard to define.
The retired customer-service manager reads the Orange County Register.
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Bradley, a former customer service manager, had a folksy gift-basket business.
Well, aside from standardizing on a single platform and reaping the efficiencies inherent in that, the answer to that question is to provide employees and manager across the company with self-service tools.
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"You have to be mindful of major-league service and arbitration status, " general manager Sandy Alderson said in an interview last week.
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About a year ago, the Oklahoma City-based private-equity investment manager heard about Enterprise's luxury car service and got hooked.
He has also proved himself a good manager, despite inheriting a bloated city government with rigid civil-service laws and 48 different unions.
Steve Wheaton, senior manager at West Midlands Ambulance Service, said the situation was at its worst in his 20-year career and response times were being affected.
She once caught a customer-service representative leaning against a wall attempting to eavesdrop on her conversation with a plant manager.
Nicole Targett, corporate communications manager for Royal Berkshire Fire and Rescue Service, said fire authority's plans were "part of a county-wide programme to improve levels of fire cover where it is most needed".
BBC: NEWS | UK | England | Berkshire | Council challenges fire service
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