The new free online portal will offer up-to-the-minute TfL serviceinformation including TfL's journey planner and entertainment and news content useful for a commute to work or trip into town.
But investments will still be necessary, not only to ensure that people have the technical skills and the literacy level needed to use information technology facilities and service them, but also to create content that reflects the interests of that part of the world.
In line with the recent re-positioning of Twitter as not a social network, but an information and content network, Trammell believes his own experience reflects how others are actually using the service these days.
MSN's new "Everyday Web" theme stresses personalized information and Web-based utilities such as Microsoft's Hotmail e-mail service, not mass-market content.