What could have been a customer service request that fell into the black hole of customer service requests, this one was, instead, a Ninja-like example of surprising and delighting the customer.

FORBES: Apple Might Take a Page out of the LEGO Playbook as It Plans Its Next 'Innovation'

Aside from this gaping hole in the service's usability in iOS, almost everything else worked without incident.

ENGADGET: Google Drive for iOS hands-on Mobile

Oracle gets a full-feature, on-demand customer service solution which has been a hole in their current offering.

FORBES: Connect

It was winched out of the hole by the fire service.

BBC: Homes without water after Manchester water main bursts

It seems like every day now, a new Web poll asks readers whether they think the US Postal Service can survive, now that the magnitude of its financial hole is becoming more obvious to everybody.

FORBES: After The Post Office

The Steamship Authority suspended all ferry service between Nantucket and Hyannis, and between Martha's Vineyard and Woods Hole.

WSJ: A state-by-state look at the Northeast blizzard

Digging a hole WE TOOK STEWART ENTERPRISES chief Joseph Henican at his word when he said his New Orleans funeral-service chain would avoid problems plaguing competitors (June 14).

FORBES: Follow Through