From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.
This combination will enable ARRIS to transform how service and content providers deliver entertainment and communications.
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To capture this growing opportunity, operators need to become service and content enablers and intelligently control their networks to create, personalize and launch new services faster.
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We believe the gains in voluntary retention stemmed from steady improvements in service and content relative to the broad array of video choices available to consumers, as shown by the continued growth in our median hours viewed per member.
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Start-up Qwiki is launching an iPad version of its computer-generated, multimedia content service.
Moreover, the emergence of Netflix (NFLX), Hulu, and Amazon (AMZN) as content service providers.
Big brands can no longer get away with unresponsive customer service, lackadaisical content and poor quality products.
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Subscribers to the service can request content live, with a slight delay, or schedule the system to record it for them in advance.
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This new name is more accurate, as the service does deliver content recommendations for both live programming and movies and TV shows on demand.
The company said that Omnifone, a cloud music service provider, is providing the back-end for the service, including content management, music hosting and reporting functions.
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The Intel Learning Series brings together a strong ecosystem of PC manufacturers, operating system vendors, education service providers, content and software providers to deliver a complete, end-to-end education solution.
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Based on the technology services of mSpot, a leading mobile content service provider recently acquired by Samsung, the new Music Hub service will initially be available on Samsung Galaxy S III devices sold through leading U.S. carriers.
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The Apple leader had little to say about one issue the tech and media worlds are on pins and needles about: whether the technology company plans to build a television or create a new type of television content service.
Sony has realized this too and followed suit: its PlayStation Network service has been free to all console owners, but at its E3 press conference on Tuesday, Sony announced a new subscription service with premium content and services, PlayStation Plus.
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In an official blog post about the deal, Microsoft corporate Vice President of Marketing Yusuf Mehdi said the sale of Mediaroom would allow Microsoft to dedicate more resources to making the Xbox an entertainment service, delivering content as well as games across devices.
"A new era in entertainment has begun with UltraViolet, and Dolby is working closely with the content community to ensure that consumers of UltraViolet content can enjoy optimized sound no matter what content, service, or device they choose, " said Ron Geller, Vice President, Worldwide Content Relations, Dolby.
It's also credited with supplying Netflix's service with some of its best content and fueling the popularity of the service.
But the FCC has attempted to strike a balance by prohibiting fixed-line internet service providers from blocking customers from access to any legal content, applications or service.
The company attracts users via its various content and service offerings such as Yahoo!
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" They are also entitled to "competition among network providers, application and service providers, and content providers.
Some content from Buzzfeed was back online via content delivery service Akamai, which has servers around the world.
More customers then attract more developers, content and service providers, and so on.
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NetShelter Technology Media, which provides advertising for 4, 500 bloggers, is launching a new service that curates influential content for advertisers.
But some writers, like Paula Henry, who were content to service a small, local readership have unwittingly come under the national gaze.
The content or service is compelling enough that it is possible to show you ads for things you might like to buy.
It's a clever way to promote the movie--but perhaps just as importantly, it's a strong new revenue stream for both content and service providers.
In this context, a network effect is a positive feedback loop whereby platforms with stronger ecosystem of developers, content and service providers attract more customers.
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Glam had recently launched a new content management service called Glam Create and a social service called Glam Connect, which will presumably connect with Ning.
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