With self-service, we will find more automation of what, today, we call the service desk.
In 2011, GE acquired Converteam that significantly expanded its product and service capabilities in electrification and automation systems.
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Netscape cofounder Marc Andreessen started a data-center management firm called Loudcloud in 1999, later selling the service business to concentrate on automation software.
Tools and automation for sales, service, and support would hereafter be combined.
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They did so while also enabling faster onboarding for newly acquired companies and making the most of their data center consolidation efforts, application portfolio analysis, service desk convergence, and heavy automation at all levels.
In the current issue of the McKinsey Quarterly, W. Brian Arthur, an external professor at the Santa Fe Institute, warns that technology is quickly taking over service jobs, following the waves of automation of farm and factory work.
Their Dynamics CRM platform already has marketing automation, guided selling, and service management as a continuum to deliver excellence in customer experience.
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Regardless of the user's age or experience with technology, managing the service is effortless, from simple device control to robust home automation.
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The direct result was the kind of dehumanizing experiences we complain so much about customer service hell driven by transaction-minded policies and well-intentioned automation.
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Manufacturing jobs, minimum wage jobs, service jobs, whatever, the result is always the same: raise the price of labour and more automation will happen.
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