From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

Missouri was the first state to enforce a self-exclusion list, four years after it legalized riverboat gambling in 1992.

WSJ: States Rethink Gambling Limits

Describing special envoy Richard Holbrooke's meeting with Milosevic, Clinton sounded pessimistic about the chance the Yugoslav leader would reverse course and accept the plan that would give self-rule to ethnic Albanians in the Serbian province and enforce it with NATO peacekeeping troops.

CNN: graphic

The independent self-regulatory body the Press Complaints Commission which was established in 1991 to enforce a code of practice for UK newspaper and magazine publishers and editors has been severely criticised for its handling of the phone-hacking issue.

BBC: Poll suggests public want much tighter press controls

Mr Sarkozy threatened to legislate to enforce these, but he has since accepted a form of self-regulation in the shape of a code of good governance for companies.

ECONOMIST: A question that worries a few and excites others

Why is the SEC subcontracting its regulatory responsibilities regarding money managers to a self-regulatory organization it has sued repeatedly over the years for failing to adequately enforce the securities laws?

FORBES: Why the SEC Is In Danger of Becoming Irrelevant ( February 28, 2006 )