From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.
The excitement over Jeremy Lin feels authentic and loud, a city confidently reset as the center of a self-created universe.
My short videos are "digital psychedelics" meant to "de-center" the self, dwindle the broadcast of the ego and provide people with a long view, "big picture" perspective on humanity, technology and how their symbiosis might make a dent in the cosmos.
She stumbled upon the Web site of the Hilton Head Health Institute, a self-billed "weight loss spa retreat center" in South Carolina, and signed up.
If CDER is allowed to re-write the history of Avandia, this vital FDA Center will continue to function as an unsupervised, self-regulating bureaucracy, accountable to no one.
FORBES: Steven Nissen: The Hidden Agenda Behind The FDA's New Avandia Hearings
Subsequent generations oscillated between periods of hubristic exceptionalism and introspective self-doubt, with pessimists seldom far from center stage even in the midst of major expansions.
The beleaguered New York City Opera, cut to a fraction of its former size and self-exiled from its former home at Lincoln Center, got an 11th-hour reprieve when its unions agreed to a deal that would allow the 2012 season of four operas to go forward.
Insulin pens are injector devices designed to allow multiple self-injections for one person, according to the Center for Disease Control and Prevention's website.
The self-titled Louis Vuitton Don isn't supporting any specific candidates--perhaps he read the Pew Research Center's report on celebrity endorsements, published in September.
Merrill Edge provides access to investment guidance in person at banking centers or through a call center, as well as an online self-directed investing platform.
WSJ: How Financial Advisers Should Ask Clients for Referrals
Evan Stein, director of the Metabolic and Atherosclerosis Research Center in Cincinnati, points out that patients now self-inject drugs for diseases like rheumatoid arthritis and diabetes.
In Buddhism, the subject of self-immolation is controversial, said Robert Sharf, the chair of the Center for Buddhist Studies at the University of California, Berkeley.
The Center for Security Policy has long documented Germany's self-serving and dangerous policies toward the former Soviet Union and repeatedly urged the U.S. government not to abdicate leadership on East-West relations to Bonn.
The Center for Retirement Research studied the costs that afflict a typical self-directed 401(k) plan.
FORBES: How To Fix Your Lousy 401(k) Retirement Plan: Pool It, Like a Pension Fund
The Center for Disease Control and Prevention estimates that 85% of self-reported drunken drivers were binge drinkers.
Can the U.S., working with Iraqis, pull together a moderate, legitimate political center that will bring Sunnis, Shiites, Kurds and other Iraqi factions into some kind of self-sustaining governing coalition?
Concerned citizens are encouraged to contact the Southern Poverty Law Center at (334) 956-8200 or email and politely ask the SPLC, a self-described "civil rights organization dedicated to fighting hate and bigotry, " not to participate in the teleconference with MPAC.
"While it's important to treat your internship as a job interview, it's also important to make it a learning experience coupled with self-exploration, " says Holly Stroupe Vestal, a human resources consultant for Bank of America's Banking Center Channel, who was hired full time after her own internship.
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