The setting is light and airy, the seating is comfortable, the visual merchandising is artfully done, and the food is served on real dishware, not in paper wrappers or on plastic plates.
Seats are available on most London Underground, London Overground and Docklands Light Railway (DLR) platforms, all trains have clearly marked priority seating next to the carriage doors, and audio and visual info is provided on most trains and platforms.