In a letter to Bedfordshire South West MP Andrew Selous in February, the DWP said that when scheduling appointments, Atos tried to identify customers who should not go to centres without ground floor assessment rooms.

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Mr Quadir likes to tell the story of a barber in Bangladesh who could not afford the rent for a shop, so he bought a mobile phone and a motorbike instead, scheduling appointments by phone and going to his clients' homes.

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So-called "emotional labor" -- tasks like writing holiday cards, scheduling doctor appointments and planning family gatherings -- is too often left to wives, says University of Michigan sociologist Pamela Smock.

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She immediately began scheduling doctor's appointments, tests and procedures for herself, her husband and their two daughters: Miranda, who had just turned 1, and 3-year-old Cordelia, who has autism. iReport.com: Have you been recently laid off?

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He adopted an open-access scheduling system to guarantee same-day appointments for the acutely ill.

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Recently, it contacted doctors about booking appointments online, making the pitch about freeing up staff, and scheduling more patient visits.

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And the system would have given her choices of neurologists with open appointments within three to four days with less than 10 minutes of scheduling effort.

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Smart Scheduling developed an algorithm predicting which patients will fail to show up at their medical appointments.

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