The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire department, discount and specialty retailer chain categories.
Apple was named number one in customer satisfaction for the ninth straight year by JD Power and Associates.
JetBlue was awarded the highest honors in airline customer satisfaction for the seventh consecutive year by J.
Shinhan Bank has grown to be the second largest in Korea and consistently wins top marks for customer satisfaction.
With eSignature, financial institutions can speed up the procedure, improving their own profitability and generating greater customer satisfaction for borrowers.
If that wasn't bad enough, AOL yesterday received a black eye when the University of Michigan released an annual study finding that AOL scored the lowest in the category of Web portals for customer satisfaction.
The Netflix service is widely recognized as among the best and most reliable in Internet commerce and has for eight consecutive polls been named the number one Web site for customer satisfaction by the independent Ann Arbor, Mich.
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After I posted about Pinterest yesterday and how that tool is enabling new levels of customer understanding, I had a conversation with Erik Koto, CEO of QuestionPro, which offers an online survey tool that is used for customer satisfaction surveys.
The company also hopes the Waja will be a nice export earner. (Proton made 17% of 1999 sales from exports and was rated among the top 10 carmakers in Britain for customer satisfaction.) But Proton's profits have fallen 85% since 1997, partly because the government has kept it from raising prices, and it may fall into the red this year.
Get Satisfaction provides customer service communities for companies.
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One reason for that is that many corporate databases are built to handle what the company needs to operate, not what the customer wants for satisfaction.
Customs and Border Protection, which has developed programs in recent years to speed entry for trusted travelers who undergo prior screening, interviewed more than 25, 000 travelers at U.S. airports in July and August 2012 for its second customer satisfaction survey.
This is the third straight quarter we've seen significant subscriber growth from Virgin, a development that we believe is key to driving higher customer satisfaction and improved metrics for Virgin as well.
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As company CEO and former professional driver Enrico Bertaggia discussed with me, their top 2 priorities for guests are safety and customer satisfaction.
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They are becoming so well known for their customer service and employee satisfaction that they offer daily tours of their facility to fans like me.
Business class passengers on El Al Israel Airlines and French carrier Open Skies are given an iPad to watch movies or listen to music, and Swiss regional carrier Skywork uses them for its in-flight customer satisfaction survey.
Circles, a concierge service, gives employees prizes, including time off, for getting high scores on customer-satisfaction surveys.
In the U.S., DIRECTV offers its 18.6 million customers more than 130 HD channels and Dolby-Digital(R) 5.1 theater-quality sound (when available), access to exclusive sports programming such as NFL SUNDAY TICKET(TM), award winning technology like its DIRECTV(R) DVR Scheduler and higher customer satisfaction than the leading cable companies for nine years running.
In the U.S., DIRECTV offers its 18.6 million customers access to 160 HD channels and Dolby-Digital(R) 5.1 theater-quality sound (when available), access to exclusive sports programming such as NFL SUNDAY TICKET(TM), award winning technology like its DIRECTV(R) DVR Scheduler and higher customer satisfaction than the leading cable companies for nine years running.
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Second, customer satisfaction was never an issue with Netflix except for a brief phase in 2011 when the company introduced price increases.
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That bank branch now makes a point of hiring a mix of ages for their tellers, and has the highest customer satisfaction rating in the country.
Despite the slips, she said that Microsoft continued to view the software as suitable for both PCs and tablets and that "customer satisfaction with Windows 8 with touch is strong".
At one company, for example, executive compensation was partly tied to customer satisfaction.
Connecting trips directly to the ability to support revenue generation, customer retention or employee satisfaction makes travel a strategic category for spend, ensuring return on travel and expense investment.
Baynote customers find that they can increase the conversion of visitors to buyers and also increase customer satisfaction by helping consumers find content that is helpful for support or research purposes.
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Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.
Simpler, more transparent compensation will be more tightly linked not just to the stock price of a company, but also to its overall health--as measured, for example, by market share, product quality, and customer satisfaction.
A. Nissan is confident this new warranty will ensure customer satisfaction, but we also plan to release battery replacement pricing for those customers who wish to replace their batteries once they are no longer eligible for the warranty.
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"Providing the content that consumers want is the key to customer satisfaction, " said Stewart Katz, Vice President of Portable Media Electronics for Haier America.
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