To be fair, the exact words were shouted at the next model who posed in the sand.

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It can be made a model of DNA, or a model of a whole city like this one is, and sometimes they can make the model exist in the silicon of a computer, so you've got a computer model, and other times, they actually use real silicon and sand, which they're doing it, in this case, like a giant hands-on model.

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Paul was calling to check my interest in an assignment: predict the future of customer service in light of Gen Y and social media and then, draw a line in the sand in the form of the date by which this new service model should be in place.

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