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Poor after-sales service meant attempts to rectify problems with the work hit a brick wall, he added.
BBC: Footballer tackles player rip-offs
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Google claims it will not replicate this sales force, but instead work towards the kind of simple, self service capability that underlies its Adwords system.
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He or she hires staff, pays rent, writes checks for electricity and telephone service, pays for janitorial work, pays real estate and sales taxes, invests heavily in merchandise.
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The reward credits can be converted into discounts on repair work or on a new vehicle, says Don Johnson, vice president for sales and service at GM's Chevrolet division.
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