"The fact that some airlines have received A's and B's and others D's and F's on this report card also shows that providing decent customer service and avoidance of strandings is both achievable and should not place an undue burden on the airline industry or lead to higher ticket prices, " the report's executive summary said.
The Arms Park region, number one seeds in the Heineken Cup, topped English giants Leicester Tigers, Bath and Sale Sharks to qualify for Saturday's semi from Group B when the Blues will face Group D winners Northampton Saints at Coventry's Ricoh Arena.