Merz said that as the ships get larger and larger, Wi-Fi will play an important role in allowing guests to stay in touch via text or calls while on board.
As Robertson admits, he's really taken to the innkeeper's role, occasionally supplementing the adept staff in advising guests on visits to area wineries such as Elephant Hill, Craggy Range, and Te Awa.
The company uses role-playing exercises to train the new workers, asking them to pretend to be guests and requiring them to reserve limousines to the airport.