Among many other speakers, Roger Martin, Dean of the Rotman School of Management, will discuss the shift from maximizing shareholder value to customer capitalism.
To try to make sense of all this, I consulted Roger Martin, Dean of the Rotman School of Management at the University of Toronto and the guru of customer capitalism, to find out what on earth is going on.
Roger L. Martin is a bestselling author and dean of the Rotman School of Management at the University of Toronto, named by BusinessWeek as one of the 10 most influential business professors in the world.