Reverselogistics means controlling the flow of material, inventory and finished goods from point of consumption to point of origin, for the purpose of recapturing value or proper disposal.
Curtis Greeve and Jerry Davis have more than 25 years of experience in reverselogistics and recently wrote a book to help small business owners improve their logistics processes, including customer returns.
"They never addressed the issue of reverselogistics, of what happens to obsolete or excess products, " said Stambouli, who spent his youth watching his father run an importing business in Bulgaria before heading to the London School of Economics for his undergraduate degree.