Though the expectation of free return shipping can pose a challenge for small business owners who cannot manage returns as efficiently on their own, this should not discourage them from refining the returns handling process.
FORBES: How Reverse Logistics Makes Online Returns Easy And Keeps Customers Happy
They include Piperlime, an online shoe site created by Gap 19 months ago that offers a similar shipping and return policy as Zappos.
They include Piperlime, an online shoe site created by Gap (nyse: GPS - news - people ) 19 months ago that offers a similar shipping and return policy as Zappos.
Expeditors generates a 24% return on capital, something that a shipping company with a lot of vehicles would be hard-pressed to match.
They complain that barriers to China's domestic market mean that India is mostly shipping unrefined minerals and primary goods, getting finished products in return.
Its Green Shipping Initiative offer incentives such as reduced port fees for ships in return for using low-sulfur fuel.
Zappos lets you return what you bought and gives you a full refund--including all shipping costs--regardless of whether you purchase a replacement item.
Jyske Bank analyst Christian Nagstrup believes that while shipping rates have seen the worst, they probably won't return to their precrisis levels before 2014.
Software companies manage their earnings, in part, by shipping products to wholesalers and recording this as revenue, even though the wholesalers are able to return software unsold, and often do.
The privately held Las Vegas company (whose name comes from the Spanish word for shoe) gets raves from shoe lovers for its fast, free shipping--90% of orders arrive the next business day--and a 365-day return policy that allows footwear fans to order a bunch of shoes, try them on and return those that don't suit or fit.
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