Many people research travel options in cyberspace only to book their trip through a retail travel agent.
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On the staircase at the Special Forces Club he would identify each agent's photograph, and retail their fate.
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Amazon is a great marketing agent for wineries and a great ad vehicle for wineries, but what makes an online retail experience exceptional is selection.
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"I knew zero about retail or owning a business, " says the 29-year-old New Yorker, then a real estate agent.
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