This will enable you to resume the conversation more calmly, while still getting your message across, she says.

WSJ: How Bosses Can Stop Yelling

"Reducing the numbers now would send a message to the obstructionists in Bosnia that they have succeeded in weeding us out and can resume the policies of division which have been so detrimental for this country and its citizens, " he said.

CNN: Fears over Bosnia troop cut plan