"I can assure you Michelle would be justified to tell everyone she sees about how poorly she was treated, " Novak exploded in an e-mail to restaurantmanagers after the call.
Nchege even took the step of accompanying one of the field sales rep managers to a visit with a restaurant owner to better understand their challenges simply trying to get the attention of a busy potential customer.
It's no secret that the CMO position is perhaps the least secure job in top management, with a turnover rate that's faster than major league managers but slower than that among quick service restaurant employees.
The managers returned home to replicate the training session for the general manager and the chief kitchen manager of every restaurant in their region.