He points out that personal responsibility, resourcefulness, reliability, resiliency and openness for transformational change characterize growth-oriented and highly productive employees.

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Although the first set of results shows the benefit to customers, Cohen says, the next step is to explore PBC's impact on suppliers by analyzing what drives the improvement in reliability and how much it costs suppliers when the responsibility to manage the contracts falls more heavily on them than on their customers.

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He has helped place into positions of trust and official responsibility people whose often-undisclosed past associations at least raise questions about their reliability.

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