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FORBES: Top 100 Lead Response Companies at salesforce.com's Dreamforce 2012

Clearly, eBay has high-functioning systems in place for data collection, real-time analysis, targeted distribution, automated response, etc.

FORBES: The Surprising Way eBay Used Big Data Analytics to Save Millions

The Fire Department of New York today doesn't count any call time in its response analysis, a change from 2008 and earlier, when it included the time during which fire-dispatch staffers handled the call.

WSJ: All Heat, No Light, in Fire Data