She says the very best way totake negative feedback is to ask a few basic questions to show that you are genuinely interested in resolving any perceived problems.
"We will take action to address the underlying problems in 2005 by resolving long- standing issues and by appropriate investment in collieries, " the firm said.
Regarding the refugee question, the head of the Palestinian delegation said there has been considerable progress not only on the question of how totake historic responsibility for the refugee question, but also practical aspects of resolving it.