To cut down on those costs, the USPS created a self-service Web site and set up a phone line with voice-recognition software, either one of which lets users reset passwords on their own.

FORBES: Magazine Article

In our recent book, Management Reset, Chris Worley and I point out that designing organizations that perform well on triple bottom line measures requires more than just management giving lip service to it and taking sustainability into account when some decisions are made.

FORBES: Sustainability Must Be a Top Priority