Canaan is one of 700 reservation phone agents for discount carrier JetBlue who don't work in some telephone warehouse in New Mexico or in an office in Bangalore, India.
He confirmed there are no special discounts but that Delta did give passengers a 300-mile credit for the reservation, and call-center agents get points toward perks.
The transition to Continental's Shares reservation system caused operational headaches as United agents tried to master the new system, for which they had received some training ahead of time.