For example, someone searching for computer parts may also be shown computer repair tools.

WSJ: EBay Buys Hunch to Serve E-Commerce Recommendations

Now I'm riding in cabs from appointment to appointment all over Manhattan, begging the operators at information to connect me with computer repair houses--especially because I know there's no chance of getting help in the little Oregon seaport village.

FORBES: The Laptop Lament

Jobs didn't often pick up the phone to go back and forth with customers, but at least one Apple customer, Scott Steckley, recalls a time when an e-mail to Jobs, explaining how there seemed to be no end in sight to his wait for a computer repair, was met with a phone call.

CNN: Mark Milian,

The plaintiffs allege that Apple failed to fully honor service contracts and warranties, didn't get repair and service businesses properly licensed, stole trade secrets from its own resellers, and sold used computer equipment as new.

FORBES: Class-Action Suit Filed Against Apple