What if your claims or call center agent could seamlessly use real-time communication capabilities like instant messaging and video sharing or productivity features like mail-merge right inside of CRM?

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

Called AVATAR (Automated Virtual Agent for Truth Assessments in Real-Time) and developed by the US government and the University of Arizona, an official figure (a man nicknamed Elvis) projected onto a screen conducts the interviews and can detect small changes in movement and behaviour to see if a traveller is telling the truth.

BBC: Airport avatars offer travel advice