The purpose of the meeting is to "re-enforce the democratic reform movement in Yugoslavia, " explained one State Department official.

CNN: Powell to meet Yugoslav leader

The results are startling but once again re-enforce what I have observed in my conversations with government and commercial IT security professionals. 21% of those surveyed responded that they were taking an offensive (WARRIOR) stance in their battle against attackers.

FORBES: Is Your IT Posture That Of A Protector, Detective, or Warrior?

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

So I just want to show a little sympathy here for those who are trying to enforce the law -- they're not mean-spirited, they're just trying to -- they're working with the system that was set up.

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We're acting to enforce a resolution that has the immediate goal of protecting civilians with the longer-term pressures that Tom pointed to.

WHITEHOUSE: Press Briefing