Brightwell's six months in charge at Moss Rose ended in February, but rather than looking back with disappointment, he said it was a valuable learning experience.

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But they are now a family looking forward rather than back.

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They are the refusal to accept something bad has happened, victim confusion, "testosterosis" (or looking for ways to hit back rather than to deal with the problem), refusal to give in, refusal to respect those who may have a difference of opinion or a legitimate issue, arrogance, search for the guilty or traitors within the firm and fear of exposure.

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While other research has been done in this area, it has tended to be retrospective - looking back at the event leading up to an outbreak - rather than using that data to try to look ahead to the next one, they said.

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