Subscribers, particularly in big cities, are often tormented by slow Internet access and dropped calls. 3G mobile Internet has turned into one big traffic jam, with new cars joining the queue at an ever-increasing rate.

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Others complained to BBC News Online that they spent more than half an hour in a queue for the technical help line of the Genie Wap service - a premium rate call costing 50p a minute when accessed on a normal telephone landline.

BBC: BT in Wap phone trouble