In general, the survey was well received and people were willing to talk, although a few showed reluctance to answer some questions because of a lack of awareness about particular issues.
Pondering these questions may be a good exercise in itself, as it promotes more awareness of the dependencies systems and processes have on one another, Harding and his co-authors observe.
In two recent posts, I have posed questions about the appropriateness or inappropriateness of manipulating consumers by taking advantage of behavioral phenomena beyond their awareness.