The company can reply and answer questions, but other customers often communicate and help each other.

FORBES: Get Satisfaction Nabs $10 Million For Customer Service

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

"We know you want to talk to her, but she is young, she is inexperienced and she is not able to reply properly to all your questions, " he said.

BBC: Semenya told to take gender test

In reply to supplementary questions from the UUP's Mike Nesbitt, the DUP's Mervyn Storey and Anna Lo of Alliance, Mr Farry said he hoped to make a full statement to the assembly on the issue of teacher training colleges in a week or two.

BBC: Question Time - Employment and Learning, and Enterprise