Busse said the general results of the survey were anticipated, but the number of employers who said the most important qualification is experience, exceeded her expectations.
Last year, the Department for Children, Schools and Families introduced the Diploma qualification in England which combines theoretical study with practical experience.
Years ago, you needed a nursing qualification and be fluent in a foreign language in order to work for BA. But now, customer service experience is low and staff only stay for a short period of time.