The first step was to put a callthrough to the London bureau, the instructions read: "It should take you no longer than three minutes for the operator to get you a line, " it hectored.
It was in his office, and in the connection his secretary putthrough, that I received a call telling me that -- about an accident which took the life of my wife and my daughter.
Unsurprisingly, laws in California are tougher, disallowing robocalls from being putthrough to a caller until a live human being first asks if thecall is acceptable, but there is no clear way to file a complaint to the state when the law is broken (which it invariably is).