Provide that experience, as Apple and to some extend the Android phones are doing, and loyalties flip in a heartbeat.

FORBES: Is It Too Late To Fix Research In Motion?

Some companies are taking the lead to provide true customer experience innovation.

FORBES: The New Art And Science Of Great Customer Experience

A. experience and, in some cases, provide guidance for changing careers.

WSJ: Career Services for Executive MBA Students - Wall St. Journal

Some smaller cities in the East where American and US Airways provide the bulk of service might experience reduced competition.

WSJ: AMR Deal Offers Air Travelers Hope for Better Service