" Report on Trend and Progress of Banking in India 2004-05", Reserve Bank of India, 2005.

ECONOMIST: Sources and acknowledgements

Helen Smith, Dwr Cymru Welsh Water's communications manager, said the report showed "excellent progress" and the company was determined to maintain the trend.

BBC: Dwr Cymru Welsh Water: Customer complaints halved

As he points out, this trend is a result in the fading of blue-collar work, and not a sign of progress.

FORBES: Why A Jobless Future Isn't Sustainable